Frequently asked questions

Every product is formulated by Lynn Yap, a cosmetic chemist with over 20 years of experience in multinational personal care companies. Our formulas are patented, free from hidden allergens, and developed specifically for tropical climates — science-backed and nature-rooted.

Yes. Our formulas are paraben-free, drug-free, and developed without common irritants. Many customers with sensitive scalps, eczema, or allergic reactions to mainstream products have found relief with our range. If you have a specific allergy, reach out and we'll help you choose the right product.

Take our free 2-minute Hair Analysis. It asks about your hair type, scalp concerns, and lifestyle, then recommends a personalised routine based on our cosmetic chemist's expertise. It's completely free — no purchase necessary.

We ship worldwide from Singapore via NinjaVan. Shipping rates and delivery times vary by destination. Many countries qualify for free shipping on orders over a threshold check our Shipping Info page for details on your country.

Singapore orders typically arrive within 2–4 business days via NinjaVan. International orders generally take 7–14 business days depending on destination and customs processing. You'll receive a NinjaVan tracking number once your order ships.

Yes. Most products are available on subscription with flexible delivery intervals — monthly, bi-monthly, or quarterly. Subscribers enjoy a discounted price. You can pause, skip, or cancel anytime from your account page.

Log into your account, go to Subscriptions, and you can pause, skip a delivery, change the interval, or cancel. Changes take effect before your next billing date. Need help? Contact us and we'll handle it for you.

If you're not satisfied with your purchase, contact us within 14 days of delivery. We'll arrange a return or exchange. Products must be unopened and in original packaging. For opened products, reach out and we'll find a solution — your satisfaction matters to us.

No. Clynn By Nature is cruelty-free. We never test on animals, and our products are formulated without animal-derived ingredients unless otherwise stated.

Store in a cool, dry place away from direct sunlight. Our products are formulated for tropical climates, so they remain stable in warm and humid conditions, but keeping the cap closed tight will help preserve freshness.

Yes. Many of our products are available in refill pouches — a more sustainable and cost-effective way to restock. Look for the Refills option on product pages or filter by Refills on our Shop page.